Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.narivo.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Opened software or digital downloads

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (215) 261-9623. Provide your order number and reason for return.

Shipping Responsibilities

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and retaining proof of postage.

Refund Processing

Refund Method and Timing

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return results from our mistake.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage, or missing components not attributable to us.

Exchanges

Exchanges are subject to product availability. Contact us at [email protected] to check availability and arrange an exchange. You must follow the standard return process for exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos of the damage and your order details. We will arrange a replacement or refund at our discretion.

Customer Responsibilities

You must ensure returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged in return shipping. Provide accurate contact and order information to facilitate processing.

Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective upon posting to https://www.narivo.store. Continued use of our services constitutes acceptance of revised terms.

Contact Information

For questions regarding this policy, contact us at:

• Email: [email protected]
• Phone: +1 (215) 261-9623
• Address: 1031 Northeast 25th Avenue, Philadelphia, Pennsylvania 19177, United States